is to attract as many guests as possible and make sure they are satisfied throughout their stay. In order to meet your objective, you must develop a high standard of service, hire an excellent staff, decorate every room to your liking and never forget that the customer is always right. Exceed your guests’ expectations by improving their stay, earning more money and becoming the most successful hotel chain in the world. Impressive realism: observe and influence the lives of your guests, meet their needs, face their wrath…